Glasgow Welcomes

Glasgow tourism service initiative

It’s the people who work in Glasgow’s vibrant tourism, leisure, retail and hospitality sector who are key to the city’s future as a world-class visitor destination. From school leavers and frontline teams to business leaders and managers, the potential exists for a more talented workforce to deliver outstanding levels of customer service excellence. The Glasgow Welcomes initiative aims to help businesses and teams deliver the ‘wow’ factor to customers through training and development opportunities for all levels.

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Glasgow Welcomes

Service excellence programme

The Glasgow Welcomes: Service Excellence programme has been developed in partnership with local tourism businesses to enhance the experience of all visitors to Glasgow and create a city acclaimed for its high level of service excellence.

Workshops are available for frontline, supervisory and manager level staff, including an option for in-house trainers. A NEW two-hour online module is now available. Whether you are a business or an individual, you can benefit from courses and events at subsidised rates.

Glasgow Welcomes is an Official Legacy Project for the Glasgow 2014 Commonwealth Games. The city’s businesses and frontline staff had a major part to play in the success of the Games ensuring visitors enjoyed a warm Glasgow welcome. Now you can get ready for the major events and conferences being hosted in the city in 2016 with the Glasgow Welcomes: Service Excellence programme.

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Hear the latest feedback on Glasgow Welcomes


It’s all about employee engagement

At the recent GW Champions Spring event, Jane Sunley, a best-selling business author and founder and chairman of Purple Cubed, offered a wealth of practical advice and take-away tips for improving employee engagement. Jane’s background was in hospitality management before she moved into a regional role within a large hospitality group. Having set up and operated a recruitment business, which honed her people skills, she exited to found her own su …

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Rabbie’s: How to create a culture of service excellence

Robin Worsnop is CEO of multi-award winning small Scottish business Rabbie’s. Since its launch in 1993, the small group tour company has grown from one vehicle driven around Scotland by Robin to a company that employs 170 people and runs a fleet of mini-coaches in Scotland, England, Ireland, Wales and, most recently, France. At the GW Champions Spring event, Robin gave delegates a fascinating insight into how to create a culture of service excell …

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7 things to know about #ScotSpirit

At the recent Glasgow Welcomes Champions spring event, Mark Irwin, Senior Brand Engagement Manager at VisitScotland, revealed the story behind the organisation’s first global brand, the Spirit of Scotland. Mark explained that the aim is for everyone in Scotland, and everyone who cares for Scotland irrespective of who they are, where they are from or what they believe, to get behind the #ScotSpirit movement. The campaign will bring the “Spirit of …

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  • 06 Oct

    Glasgow Welcomes Champions’ Autumn Event

    06 Thu

    Join us for our latest “Champions” event for managers and leaders in Glasgow’s tourism sector. We’ll be outlining the latest developments and opportunities the Glasgow Welcomes Initiative is bringing to you in 2016 and looking forward to 2017. Details …

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Keen to boost your business potential?

Find out more about how to stay ahead of your competitors and reap the rewards of happier staff, improved customer service and greater revenues.

Managers & leaders section

Keen to enhance your skills and knowledge?

There’s a wealth of support, advice, and training and development opportunities to help you to achieve greater job satisfaction and enhance your potential.

Teams & staff section

Looking for an exciting career in tourism?

Whether you’re a school leaver, at college or university or looking for a career change, Glasgow’s tourism and hospitality sector offers a host of opportunities.

Careers section