Glasgow Welcomes

Glasgow tourism service initiative

It’s the people who work in Glasgow’s vibrant tourism, leisure, retail and hospitality sector who are key to the city’s future as a world-class visitor destination. From school leavers and frontline teams to business leaders and managers, the potential exists for a more talented workforce to deliver outstanding levels of customer service excellence. The Glasgow Welcomes initiative aims to help businesses and teams deliver the ‘wow’ factor to customers through training and development opportunities for all levels.

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Glasgow Welcomes

Service excellence programme

The Glasgow Welcomes: Service Excellence programme has been developed in partnership with local tourism businesses to enhance the experience of all visitors to Glasgow and create a city acclaimed for its high level of service excellence.

Workshops are available for frontline, supervisory and manager level staff, including an option for in-house trainers. A NEW two-hour online module is now available. Whether you are a business or an individual, you can benefit from courses and events at subsidised rates.

Glasgow Welcomes is an Official Legacy Project for the Glasgow 2014 Commonwealth Games. The city’s businesses and frontline staff had a major part to play in the success of the Games ensuring visitors enjoyed a warm Glasgow welcome. Now you can get ready for the major events and conferences being hosted in the city in 2016 with the Glasgow Welcomes: Service Excellence programme.

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Craig Martin is new Chair of Glasgow’s tourism service initiative

Glasgow Airport Head of HR, Craig Martin, has been appointed as the new Chair of Glasgow Welcomes. Craig, who has been Vice Chair of Glasgow Welcomes for two years, takes over the top role from well-known city restaurateur James Rusk. Owner of award-winning The Butchershop Bar & Grill in the west end and Hutcheson’s on Ingram Street, James is stepping down from the Chair position after more than 18 months due to increased work commitments. Craig …

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Glasgow Airport Awards success for VisitScotland

VisitScotland received two accolades for excellent standards of customer service at the Glasgow Airport Awards ceremony last week. Laura Hamilton, Visitor Services Advisor at the VisitScotland Information Centre at Glasgow Airport, won Customer Service Employee of the Year 2016. Meanwhile, the Visit Scotland/Airport Taxi Desk team (co-located) won Customer Service Team of the Year 2016. There were 10 awards handed out in total at the awards, whic …

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People development: An insight into Apex Hotels

At the recent Glasgow Welcomes Champions’ event held at SSE Hydro, guest speaker Angela Newton of Apex Hotels offered her personal experience of the unique approach to people development and culture of service excellence at the successful hotel group. Angela has been with Apex Hotels for 17 years and holds the role of Group Head of Learning, Development and Quality. The company is celebrating its 20th anniversary and owns nine hotels, three in Lo …

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  • 06 Oct

    Glasgow Welcomes Champions’ Autumn Event

    06 Thu

    Join us for our latest “Champions” event for managers and leaders in Glasgow’s tourism sector. We’ll be outlining the latest developments and opportunities the Glasgow Welcomes Initiative is bringing to you in 2016 and looking forward to 2017. Details …

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Keen to boost your business potential?

Find out more about how to stay ahead of your competitors and reap the rewards of happier staff, improved customer service and greater revenues.

Managers & leaders section

Keen to enhance your skills and knowledge?

There’s a wealth of support, advice, and training and development opportunities to help you to achieve greater job satisfaction and enhance your potential.

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Looking for an exciting career in tourism?

Whether you’re a school leaver, at college or university or looking for a career change, Glasgow’s tourism and hospitality sector offers a host of opportunities.

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