Glasgow Welcomes is an Official Legacy Project for the 2014 Commonwealth Games. We’re working towards preparing the city for this fantastic opportunity and other major events taking place in Glasgow over the next few years. Our flagship customer servic …Read more
Glasgow tourism service initiative
It’s the people who work in Glasgow’s vibrant tourism, leisure, retail and hospitality sector who are key to the city’s future as a world-class visitor destination. From school leavers and frontline teams to business leaders and managers, the potential exists for a more talented workforce to deliver outstanding levels of customer service excellence. The Glasgow Welcomes initiative aims to help businesses and teams deliver the ‘wow’ factor to customers through training and development opportunities for all levels.
Service excellence programme
The Glasgow Welcomes: Service Excellence programme has been developed in partnership with local tourism businesses to enhance the experience of all visitors to Glasgow and create a city acclaimed for its high level of service excellence.
It is available as a one and two day course for frontline, supervisory and manager level staff, including an option for in-house trainers. A NEW two-hour online module is now available. Whether you are a business or an individual, you can benefit from courses and events at subsidised rates.
Glasgow Welcomes is an Official Legacy Project for the Glasgow 2014 Commonwealth Games. The city’s businesses and frontline staff have a major part to play in the success of the Games to ensure visitors enjoy a warm Glasgow welcome. Get ready for 2014 with the Glasgow Welcomes: Service Excellence programme.
Hear the latest feedback on Glasgow Welcomes
Hospitality and tourism businesses are being urged to get ready for the Glasgow 2014 Commonwealth Games with the launch of a unique online programme designed to ensure the city delivers an outstanding visitor experience. Cabinet Secretary for Education and Lifelong Learning Michael Russell, Leader of Glasgow City Council and Chair of Glasgow City Marketing Bureau, Councillor Gordon Matheson and Glasgow 2014 CEO David Grevemberg joined forces toda …Read more
If you feel you are always too busy to attend information courses and seminars, you might like to find out more about a series of webinars. The Tourism Intelligence Scotland webinars can be easily accessed via your office computer and offer the chance to find out more about key markets. The third series of webinars will offer tips and insight into how to increase business by tapping into new markets, such as events and festivals, film tourism and …Read more
Tourism has been underlined as a key factor in the creation of new jobs in Scotland. A report this week has revealed that since 2010 tourism has been the fastest growing sector in the UK in employment terms. Tourism is also responsible for one-third of the net increase in UK jobs between 2010 and 2012. The study rated recent employment growth in the sector as “stellar” and this growth was calculated at more than four times the rate of manufacturi …Read more
For qualified and experienced trainers to be developed to deliver the one-day Glasgow Welcomes: Delivering Service Excellence course to their own staff, in-house on a non-commercial basis. This offers a cost effective and flexible option for larger com …Read more
Glasgow Welcomes is an Official Legacy Project for the 2014 Commonwealth Games. We’re working towards preparing our city for this fantastic opportunity, and other major events taking place in Glasgow over the next few years. Our flagship customer servi …Read more
Keen to boost your business potential?
Find out more about how to stay ahead of your competitors and reap the rewards of happier staff, improved customer service and greater revenues.Managers & leaders section
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Looking for an exciting career in tourism?
Whether you’re a school leaver, at college or university or looking for a career change, Glasgow’s tourism and hospitality sector offers a host of opportunities.Careers section