Part of the Digital Tourism Scotland – Glasgow Programme, this practical workshop focuses on the fast-flowing digital conversation of the 21st century and the need for businesses to listen to their customers, directly and indirectly. The session will l …Read more
Glasgow tourism service initiative
It’s the people who work in Glasgow’s vibrant tourism, leisure, retail and hospitality sector who are key to the city’s future as a world-class visitor destination. From school leavers and frontline teams to business leaders and managers, the potential exists for a more talented workforce to deliver outstanding levels of customer service excellence. The Glasgow Welcomes initiative aims to help businesses and teams deliver the ‘wow’ factor to customers through training and development opportunities for all levels.
Service excellence programme
The Glasgow Welcomes: Service Excellence programme has been developed in partnership with local tourism businesses to enhance the experience of all visitors to Glasgow and create a city acclaimed for its high level of service excellence.
Workshops are available for frontline, supervisory and manager level staff, including an option for in-house trainers. A NEW two-hour online module is now available. Whether you are a business or an individual, you can benefit from courses and events at subsidised rates.
Glasgow Welcomes is an Official Legacy Project for the Glasgow 2014 Commonwealth Games. The city’s businesses and frontline staff had a major part to play in the success of the Games ensuring visitors enjoyed a warm Glasgow welcome. Now you can get ready for the major events and conferences being hosted in the city in 2016 with the Glasgow Welcomes: Service Excellence programme.
Hear the latest feedback on Glasgow Welcomes
At the Glasgow Welcomes Champions event in May, we featured a short session on the new Digital Tourism Scotland Programme, tailored for Glasgow’s businesses. We’re delighted to reveal that the programme, which is in partnership with People Make Glasgow, will launch on September 7 and will offer five workshops. Digital Tourism Scotland – Glasgow Programme The aim of Digital Tourism Scotland (DTS) is to help tourism businesses to improve their digi …Read more
On Sunday September 4, the Tour of Britain Grand Depart takes place in George Square, Glasgow – and will be followed by the last ever Sky Ride Glasgow in the city centre. These exciting events will bring thousands of spectators and participants to the city and, in order to ensure public safety, some roads in and around the city centre will be closed. Business owners, workers and members of the public are being encouraged to use public transport t …Read more
It may be time for summer holidays, but our Glasgow Welcomes team and partners have been busy working on an exciting future for the city’s Tourism Service Initiative, as a core element of the soon-to-be-launched Glasgow Tourism and Visitor Economy Strategy 2016-2023. To help us shape our new strategy for Glasgow Welcomes, on June 30 we held an Innovation Workshop, supported by Scottish Enterprise, for a group of 20 industry representatives across …Read more
Part of the Digital Tourism Scotland – Glasgow Programme, this practical workshop is the second in the series. It focuses on listening to, and managing, digital feedback.Read more
Part of the Digital Tourism Scotland – Glasgow Programme, these practical workshops will help you to ensure that your Social and Digital Media activities are part of a carefully thought out marketing plan. The aim of the marketing plan is to tailor it …Read more
Keen to boost your business potential?
Find out more about how to stay ahead of your competitors and reap the rewards of happier staff, improved customer service and greater revenues.Managers & leaders section
Keen to enhance your skills and knowledge?
There’s a wealth of support, advice, and training and development opportunities to help you to achieve greater job satisfaction and enhance your potential.Teams & staff section
Looking for an exciting career in tourism?
Whether you’re a school leaver, at college or university or looking for a career change, Glasgow’s tourism and hospitality sector offers a host of opportunities.Careers section