Glasgow Welcomes

Glasgow tourism service initiative

It’s the people who work in Glasgow’s vibrant tourism, leisure, retail and hospitality sector who are key to the city’s future as a world-class visitor destination. From school leavers and frontline teams to business leaders and managers, the potential exists for a more talented workforce to deliver outstanding levels of customer service excellence. The Glasgow Welcomes initiative aims to help businesses and teams deliver the ‘wow’ factor to customers through training and development opportunities for all levels.

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Glasgow Welcomes

Service excellence programme

The Glasgow Welcomes: Service Excellence programme has been developed in partnership with local tourism businesses to enhance the experience of all visitors to Glasgow and create a city acclaimed for its high level of service excellence.

It is available as a one and two day course for frontline, supervisory and manager level staff, including an option for in-house trainers. A NEW two-hour online module is now available. Whether you are a business or an individual, you can benefit from courses and events at subsidised rates.

Glasgow Welcomes is an Official Legacy Project for the Glasgow 2014 Commonwealth Games. The city’s businesses and frontline staff have a major part to play in the success of the Games to ensure visitors enjoy a warm Glasgow welcome. Get ready for 2014 with the Glasgow Welcomes: Service Excellence programme.

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Hear the latest feedback on Glasgow Welcomes


Glasgow Businesses Commit to Delivering Best Ever Games Experience

Only one month after its launch, almost 2,500 workers from Glasgow’s tourism and hospitality sector have signed up to a unique online programme designed to ensure the city delivers an outstanding visitor experience during the Glasgow 2014 Commonwealth Games. The Glasgow Welcomes-Online customer service programme, which costs just £5 per person and takes two hours to complete, was launched by the city’s tourism service initiative, Glasgow Welcomes …

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Glasgow ‘Be First to Know’ guide re-launched for 2014

A pocket guide designed to ensure Glasgow tourism staff offer the ‘wow factor’ has been re-launched ahead of the 2014 Commonwealth Games. Glasgow Welcomes, the city’s tourism service initiative, has redesigned the guide to align with its new brand and updated the contents to offer the most relevant information possible for 2014. The ‘Be First to Know’ guide is packed full of information about Glasgow, ranging from key facts about the 2014 Commonw …

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Games a tourism winner for Glasgow

A new report has revealed that the XX Commonwealth Games will bring a significant tourism boost to Glasgow, with thousands of new visitors coming to the city. The survey found that a fifth of people attending the Games have never been to the host city – and 54% confess to knowing very little about Glasgow. Glasgow 2014 carried out the survey and asked the opinion of almost 10,000 people who plan to visit the city for the major athletics event thi …

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  • 08 May

    Glasgow Welcomes: Train to be an In-house Trainer

    08 Thu

    Be part of Glasgow’s official “Glasgow Welcomes” campaign to ensure excellent standards of service for the arrival of the 2014 Commonwealth Games! In-company trainers can be developed to deliver the 1 day Glasgow Welcomes – Delivering Service Excellenc …

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  • 13 May

    Glasgow Welcomes: Delivering Service Excellence

    13 Tue

    Give your business the edge – and enjoy greater profits – thanks to improved customer service. Glasgow Welcomes is an Official Legacy Project for the 2014 Commonwealth Games. We’re working towards preparing our city for this fantastic opportunity, and …

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  • 14 May

    Glasgow Welcomes: Leading Service Excellence

    14 Wed

    Glasgow Welcomes is an Official Legacy Project for the 2014 Commonwealth Games. We’re working towards preparing the city for this fantastic opportunity and other major events taking place in Glasgow over the next few years. Our flagship customer servic …

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Keen to boost your business potential?

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Whether you’re a school leaver, at college or university or looking for a career change, Glasgow’s tourism and hospitality sector offers a host of opportunities.

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